Privacy Policy

Last updated: 2 March 2026

1. Introduction

CourtPass ("we", "us", or "our") operates the website www.mycourtpass.com (the "Website") and the CourtPass mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

By using CourtPass, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Who We Are

CourtPass is operated by CourtPass Pty Ltd, based in Australia. For any privacy-related inquiries, you can contact us at:

Email: hello@mycourtpass.com

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Waitlist Information: Name and email address when you join our waitlist.
• Profile Information: Skill level, preferred sports, location preferences, and profile photo.
• Booking Information: Court reservations, match history, and scheduling preferences.
• Payment Information: Payment card details and billing address (processed securely by our third-party payment provider — we do not store full card details).
• Communications: Messages you send through our platform, including match chat and support requests.

3.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, and app version.
• Usage Data: Pages visited, features used, search queries, and interaction patterns.
• Location Data: General location based on IP address. Precise location only with your explicit consent, to help you find nearby courts.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: See Section 8 below.

3.3 Information from Third Parties

• Sports Facilities: Court availability and booking confirmation data from partner venues.
• Social Login: If you sign in via Google or Apple, we receive your name and email address as permitted by those services.

4. How We Use Your Information

We use your personal information for the following purposes:

Performance of contract:

• Creating and managing your account
• Processing court bookings and reservations
• Matching you with other players
• Sending booking confirmations and reminders
• Processing payments and refunds
• Providing customer support

Legitimate interest:

• Sending product updates and service announcements
• Improving our platform and developing new features
• Analysing usage patterns and platform performance
• Ensuring platform security and preventing fraud

Consent:

• Sending marketing communications
• Sharing your location to find nearby courts

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Sports Facilities and Venues: Your name and booking details are shared with the venue where you make a reservation, so they can manage your booking.
• Other Players: If you join a public match or use player-matching features, limited profile information (name, skill level) is visible to other participants.
• Service Providers: Third-party providers who help us operate our platform, including hosting (cloud infrastructure), payment processing, email delivery, and analytics. These providers only access data necessary to perform their services and are bound by contractual obligations to protect your data.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

• Account data: Retained while your account is active and for up to 2 years after account deletion, to comply with legal and regulatory requirements.
• Booking history: Retained for 3 years for dispute resolution and record-keeping.
• Payment records: Retained for 7 years as required by Australian tax law.
• Marketing consent records: Retained until you withdraw consent.
• Waitlist data: Retained until the product launches and you either create an account or request removal.

After these periods, data is securely deleted or anonymised.

7. Your Rights

Under the Australian Privacy Act 1988 and, where applicable, the New Zealand Privacy Act 2020, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Withdraw Consent: Withdraw consent for marketing communications at any time by clicking "unsubscribe" in any marketing email or contacting us.
• Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the New Zealand Office of the Privacy Commissioner if you believe your privacy has been breached.

To exercise any of these rights, contact us at hello@mycourtpass.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Maintain your session and remember your login status. These are necessary for the platform to function.
• Analytics Cookies: Understand how visitors use our website, which pages are most popular, and how users navigate the platform. We use privacy-focused analytics tools.
• Preference Cookies: Remember your settings and preferences (e.g., preferred location, language).

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Access controls limiting who can view personal data.
• Regular security assessments and monitoring.
• Secure payment processing through PCI-DSS compliant providers.

While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure. If you become aware of any security breach, please contact us immediately.

10. International Data Transfers

CourtPass primarily stores data in Australia. Where data is transferred to service providers located outside Australia or New Zealand, we ensure appropriate safeguards are in place, including contractual protections that require the recipient to protect your data to a standard comparable to Australian privacy law.

11. Children's Privacy

CourtPass is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

12. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. The "Last updated" date at the top of this policy indicates when it was last revised.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: hello@mycourtpass.com

Website: www.mycourtpass.com